Getting Started
Is Extract.FAST free?▾
Yes. Guests and free accounts both get 50 credits per day for everyday use, no account required. We only charge when you need more: larger files, more files per task, or business-scale volume.
Can I use it without an account?▾
Yes. You can upload and process files without signing in. Create an account only to buy Pro credits, subscribe, manage billing, or share credits across Tools.FAST.
What are the free limits?▾
Free users get daily credits plus standard file and task limits. Pages and minutes are governed by credits.
What can Extract.FAST pull out of my documents?▾
Extract.FAST can render pages and slides, extract embedded images, pull out text and notes where available, and package the results into a ZIP download.
How do I get help or report a bug?▾
Use our contact form for feature requests, bug reports, or general questions. If a reply is needed, we will use the email you provide.
How it works
What happens after I drop a file?▾
Files upload encrypted to our EU servers. Extract.FAST renders slides or pages, preserves original media, exports text and notes where available, and packages the results into a ZIP download. Outputs stay encrypted at rest and auto-delete after 1 hour.
Can I process files in bulk?▾
Yes. Drop up to 1,000 files per task with a Pro plan. Free users can process up to 25 files per task.
How are results delivered?▾
Each extraction returns a ZIP with the files we can extract from the source document. Multi-file tasks keep each document's output organized so you can download everything together.
Privacy & Security
How long do you keep files?▾
Auto-delete after 1 hour on all tiers. No backups are created. Once deleted, files are unrecoverable by design.
How do you encrypt my files?▾
Files are encrypted with TLS 1.3 during upload, then encrypted at rest on our servers. Files are decrypted only while your requested extraction is running.
What metadata do you keep?▾
Minimal job data for billing and fraud prevention: extraction type, file sizes, processing time, credits consumed, and irreversible IP hashes. We do not mine or monetize file contents.
Do you train on customer files?▾
No. Your files are never used for AI training, machine learning, or any purpose beyond the extraction you requested. We process, deliver, then delete.
Where are your servers located?▾
Extract.FAST processing runs on EU infrastructure. Security controls are shared across the Tools.FAST network.
Account & Billing
How do credits work?▾
Credits are shared across all Tools.FAST products. Most Extract.FAST jobs use duration, pages, or file size. Free tier credits reset daily. Paid plans include monthly credits.
What plans are available?▾
Free users get daily credits on Extract.FAST. Pro plans include a monthly credit allowance shared across the Tools.FAST network.
Can I cancel anytime?▾
Yes. Cancel your subscription at any time with no penalties. You'll retain full access until your billing period ends, then your account downgrades to the Free tier.
How do refunds work?▾
New subscribers can request a full refund within 14 days if they've used fewer than 2,000 credits. Failed extractions are automatically refunded.